Introduction
| Experience
| Case studies |
Specialists | Resources
| Contact
practice head
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Sector expertise
and knowledge transfer
You know as well as we do that sector-specific expertise is
crucial in gathering meaningful business intelligence and creating
practical strategies. Our Financial Services experience spans
retail banking, commercial banking, payment cards, consumer
finance, insurance and investment banking.
Our consultants bring you an understanding of how these businesses
work at the regional, national and local level, the issues that
concern you in the markets, and the growth opportunities we
can help you identify, for example:
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Identifying and conducting commercial due diligence
for partnerships and acquisitions in ‘new’ markets
like India and China. |
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Advising on investment opportunities and post-investment business
strategy for market entry. |
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Assessing market size and segmentation, and deriving strategic
plans for market-tailored financial products and services. |
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Prioritising products and services based on a thorough understanding
of consumers, regulations and competitor dynamics. |
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Benchmarking and identifying best practices in areas like credit
risk, marketing expense, target segments and product offers. |
Complementing our experience in the Financial Services industry,
we take what we learn from other industry practices and use that knowledge
to your benefit when we work for you. We call it ‘knowledge
transfer’.
For example, research by our Life
Science practice into the need for medical treatment coupled with
decreasing support from local governments and aging populations in
the region helps to define Asia market expansion strategy for a global
medical insurer.
Contact us now
to find out how we can help you succeed in the Asia-Pacific region.
Please use our online
form or phone the practice
head, Marine Mallinson, on +852 2107 4299.
| Gain from
our experience: Case studies
Partner evaluation & selection
Assessed a major bank's bancassurance capabilities in Hong
Kong. View |
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Competitive intelligence
Analysed the cost of merchant acceptance in Hong Kong for
a global payment card issuer. View |
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Market update service
Provided a library and information service for
a credit card organisation’s Asian headquarters. View |
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Market profile
Identified US on-line investment product market
opportunities in Hong Kong. View
| Download
case study |
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| Financial services
industry case study: Partner evaluation & selection
Assessed a major bank's
bancassurance capabilities in Hong Kong.
Client benefit
> Client gained insight into bancassurance opportunities
based on competitive intelligence about existing alliances
in Hong Kong.
> Understood the capability and suitability of insurance
companies as bancassurance partners. |
Issue
A global bank was interested in assessing the insurance marketing
processes and capabilities at its own branches, in order to
evaluate the strengths and weaknesses of bancassurance offerings
in collaboration with international insurers.
Approach
> Performed a mystery shopping exercise at all the bank's
branches.
> Carried out executive interviews with potential bank partner's
branch managers.
Analysis
> Assessed in-house sales capability and product knowledge
against industry benchmarks.
> Conducted gap analysis against bancassurance key success
factors.
Find out
more
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| Financial services
industry case study: Competitive intelligence
Analysed the cost of merchant
acceptance in Hong Kong for a global payment card issuer.
Client benefit
> Client received a very detailed breakdown of costs
in a form that can used for competitive advantage.
> Client is using our analysis for tactical planning
purposes |
Issue
A global payment card company wanted to understand the true
cost of acceptance for merchants in Hong Kong in order to compete
more effectively.
Approach
> Mapped out processing costs and margins of acquirers.
> Analysed issuer interchange rates and 'distribution' billings
for each interchange category.
> Identified merchant fees and gross margins.
Analysis
> Mapped out competitive dynamics through analysis of domestic,
outbound, inbound, and total discount billing volumes by industry,
submission type, and issuer.
> Pinpointed competitors' tactical efforts to target consumer
and commercial customer segments.
> Prioritised key customer segments through merchant gross
margins in eight merchant industry sectors.
Find out
more
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| Financial services
industry case study: Market update service
Provided a library and
information service for a credit card organisation’s Asian
headquarters.
Client benefit
> By outsourcing this knowledge management task, the
client tapped into value-for-money expertise it did not
have available internally.
> The client was able to make informed decisions on marketing
and merchant acquisition strategy, based on the information
and analysis we provided. |
Issue
A credit card company needed to organise, analyse and disseminate
Asia-Pacific market intelligence across its regional offices,
and lacked the expertise and resources to do so itself.
Approach
> Reviewed internal company inputs and information requirements.
> Reviewed external data sources and established access to
necessary information.
> Designed, set up and maintained market and competitor information
databases.
Analysis
> Produced regular country market reports.
> Provided ad-hoc reports in response to requests.
> Sent information alerts to key people for important breaking
news.
Find out
more
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| Financial services
industry case study: Market profiley
Identified US on-line
investment product market opportunities in Hong Kong.
Client benefit
> Quantified market opportunity for US investment products.
> Defined long-term and short-term strategy to achieve
greater market share of the on-line trading business. |
Issue
A US investment brokerage firm needed to size and identify market
opportunities in Hong Kong, and derive marketing and competitive
initiatives to enhance its performance.
Approach
Assessed and determined the market potential from three angles:
> Competitive environment.
> Market demand.
> Customer analysis.
Analysis
> Confirmed market potential based on segment size, likely
future growth and competitive intensity.
> Defined optimum products and services to take advantage
of segment opportunities.
> Benchmarked against competition using ratings and qualitative
comments from customers interviewed.
Download
case study
Find out
more
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